Frequently Asked Questions
Everything you need to know about shopping with Neat™.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized depending on the collection.
Are Neat™ products sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we only work with Fair Trade certified factories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
How should I care for my Neat™ garments?
To ensure longevity, we recommend washing our clothes in cold water with similar colors and laying them flat to dry. Specific care instructions are located on the inner label of every garment.